Troubleshooting

No leads after signup

Most likely causes:

• Activation discovery hasn't finished yet — wait 1–2 minutes after checkout and refresh.
• Stripe webhook isn't configured (production deployment) so the subscription state didn't flip to active and the worker is skipping your tenant. Check /app/billing — if status shows incomplete, your webhook is the issue.
• Your geographic scope is too narrow and there aren't enough qualifying businesses in the area. Try expanding radius or adding states.
• Your quality bar is set to "Best leads only" — try relaxing it to "Balanced."

Volume seems low after the first month

Expected. Read Discovery vs. monitoring — Prospektr™ intentionally transitions from high-volume discovery to steady-state monitoring after 90 days. If you need more volume, expand your scope or upgrade tier.

Classifier scored a prospect wrong

The AI-powered classifier sometimes mis-judges deal-size potential — especially for businesses with sparse websites. Workarounds:

• Manually re-classify by editing the prospect's status in the dashboard.
• Email support@prospektr.co with the prospect URL and your correction — we use these to refine the classifier prompt.

Integration push failed

Check the "Recent signals" feed on your dashboard for push_failed_* entries. The error message in the signal payload tells you the root cause:

• 401 — your API key is wrong or revoked. Re-issue it on the vendor side and update in /app/settings/integrations.
• 404— the campaign / workspace ID doesn't exist or isn't accessible to that key.
• 5xx— vendor outage. We don't retry; the next discovered prospect will push when the vendor recovers.

Billing issues

Click Manage subscription on /app/billingto land in Stripe's customer portal. From there you can update your card, change plan, view invoices, or cancel. For anything Stripe can't handle, email billing@prospektr.co.