AI-assisted support

Help, fast.

Most questions get a useful answer in minutes — handled by our AI support agent. Anything it can't resolve goes straight to our team with the full context attached.

Quick answers

Common questions, instant answers.

Skim these first — most issues are covered. If yours isn't, submit a ticket below.

You pay $1 today; on day 31 your card is charged the full plan price ($99/$199/$499) and renews monthly. Cancel anytime before then from your billing page and you pay nothing more. During trial, CSV export and auto-push are paused and discovery is capped at 100 leads. Yearly billing skips all gates — pay upfront, get 20% off.

Go to /app/billing and click "Manage subscription" — that opens the Stripe customer portal where you can cancel, change plans, or switch between monthly and yearly. Stripe handles proration automatically.

CSV export and auto-push integrations are gated until your first real invoice posts on day 31. This is to keep the $1 trial sustainable. Two ways to unlock immediately: (1) wait until day 31, or (2) switch to yearly billing — full access from day 1, plus 20% off.

Go to /app/settings/integrations, paste your API key + campaign ID, and pick a template if you want pre-rendered subject/body to ship with each lead. Auto-export starts on the next discovery run. Note: Smartlead/Reply require Pro or higher.

The classifier is right ~85% of the time on buyer-vs-competitor and ~75% on deal-size scoring. You can manually mark prospects as rejected/qualified from the dashboard, and we use those signals to retrain quarterly. If you spot a systematic miss (e.g. a whole segment misclassified), email us at support and we'll tune the prompt for your vertical.

Daily cron runs add up to ~30 new prospects per day per tenant during the first 90-day discovery sweep. Geographic scope and quality bar both affect volume — tighter ZIP radius or "high only" minDealPotential will surface fewer leads. After the sweep, you're in monitoring mode (5–250 signals/month depending on tier).

Your prospect data lives in our Neon Postgres (US-East). It's scoped per-tenant — no other customer can see your leads. We don't sell or share data with third parties. Cancellation deletes your prospect data after 30 days. See our privacy policy for the full list of subprocessors.

Monthly: cancel before day 31 and you only paid $1. After day 31, monthly subscriptions aren't auto-refunded but cancel anytime to stop renewals. Yearly: 14-day money-back if it isn't a fit — email billing@prospektr.co with your tenant name. After 14 days, we don't issue partial yearly refunds but you can cancel renewal.

Submit a ticket

Tell us what's up.

Our AI support agent reads every ticket and tries to resolve it right away. If it can't — or the topic is sensitive (refunds, account changes, custom contracts) — your ticket goes straight to the human team with full context.

AI handles common questions

Setup, integrations, billing, plan changes, trial gates — typically answered in under 2 minutes via email.

Sensitive topics go to humans

Refunds, account deletion, custom pricing — always human-reviewed. AI never auto-acts on those.

Response time

AI replies: minutes. Human escalations: same day during business hours, otherwise next business day.

Prefer email?

Write directly to support@prospektr.co — same triage flow.

Looking for billing help? billing@prospektr.co · Security disclosures? security@prospektr.co